Need Help?

Click a question below to view the answer.

Order Information
What is my order status?What payment methods can I use?Should I use spaces or dashes when I enter my credit card number?Does my billing address have to match the address on file with my credit card?Why is my credit card being rejected?
When will my credit card be charged?How will the charge show up on my credit card?Do I have to pay sales tax?How will you know where and how to send my physical product?How do I update my credit card when my preorder authorization has failed?
Shipping Information
Has my order shipped?How do I get my tracking number?Do you ship to my country?
When will my backorder ship?Can I change my shipping address?Can I change my shipping method?
Technical Support
How do I get technical support for my product?Why do I need to set my browser to accept cookies?
Are cookies a security risk?How do I set up my browser to accept cookies?
Returns and Cancellations
What is your refund policy?How do I request a refund?
How do I cancel my order?When will I see my credit appear in my account?
Privacy and Security
What is your privacy policy?

Still Need Help?

For any order placed before September 27, 2019, please contact our customer service representatives at: CustomerCare@jaggedpeak.com or 1-800-633-3991

For any order placed after September 27, 2019, please contact our customer service representatives at: retailcustomercare@resideo.com or 1-800-664-2751


If you need to place an order for your free c-wire adapter for your new thermostat, please email retailcustomercare@resideo.com